Refund policy

Returns & Refunds Policy

Last updated: November 8, 2025

At Hausofmariee.co, we want you to love your jewelry. If for any reason you are not completely satisfied, our Returns & Refunds Policy provides clear guidelines for returning, exchanging, or receiving a refund for your order.

Return Window

You may request a return within 30 days of receiving your item. Orders returned after 30 days will not be accepted.

Eligibility for Returns

To qualify for a return, items must:

  • Be in the same condition as when you received them

  • Be unworn and unused

  • Include all original tags and packaging

  • Include your receipt or proof of purchase

Items that do not meet these criteria may not be accepted.

How to Initiate a Return

  1. Contact us at mjmariee33@gmail.com to request a return.

  2. Once approved, we will provide:

    • A return shipping label

    • Instructions for how and where to send your package

Important: Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at mjmariee33@gmail.com. We will evaluate the issue and provide a solution promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made jewelry

  • Gift cards

  • Items marked as “Final Sale”

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. The fastest way to exchange an item is to:

  1. Return your original item following the above process

  2. Place a new order for the item you want

European Union Customers

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification. Items must be returned in the same condition, with tags and original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of whether your refund is approved. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at mjmariee33@gmail.com.